Your trusted project and programme management partner
With 7+ years of experience delivering IT and business change projects in regulated industries, I bring both structure and innovation to project management. As a Prince2 Practitioner and PMI-PMP candidate, I ensure projects are run to the highest governance standards while always seeking smarter, more efficient ways of working.
My unique strength lies in process optimisation — not just within the projects I manage, but in my own project management approach. By automating repetitive, admin-heavy tasks, I free up time to focus on what truly matters: conflict resolution, stakeholder engagement, problem solving, planning, and leading teams effectively. This balance of rigor and innovation means I deliver projects with both efficiency and impact.
My relationships with stakeholders at all levels are built on honesty and trust, underpinned by my ability to implement and maintain governance frameworks to the very highest standards.
Project History
From digital transformations and regulatory projects in the insurance industry to multi-million-pound cruise launches, I deliver complex projects and programmes across sectors with efficiency, innovation, and measurable impact. Here’s a snapshot of my deliveries - click ‘Learn more’ to explore the deliverables, challenges, and successes behind each one. Confidential projects have been omitted.
IT Roadmap
Management
Partners& Insurance Ltd
Ongoing
Led the delivery of multiple IT initiatives across infrastructure, software, and cybersecurity through an agile roadmap approach. Introduced fortnightly sprints to optimise limited resources, achieving Cyber Essentials Plus certification, company-wide Teams Phone migration, and enhanced security through password management solutions.
Company Merger & Rebrand
Partners& Insurance Ltd
September 2025
Managed the integration of two acquired businesses into a single, newly branded entity. Oversaw IT migration, rebranding, and communications to ensure a seamless transition with minimal disruption, delivering unified systems, consistent identity, and renewed market presence.
Payroll
Transformation
Partners& insurance Ltd
September 2025
Implemented a new integrated payroll system, automating processes and enabling two-way synchronisation with HR data. Reduced payroll lead time from nine to four days and transformed multi-day manual journal runs into one-click automation, improving accuracy, efficiency, and compliance.
Windows 11
Rollout
Partners& Insurance Ltd
August 2025
Delivered a company-wide Windows 11 upgrade to over 700 devices across 30 sites and dozens of remote workers while migrating from on-premises to Azure cloud management. Achieved zero downtime during rollout and enhanced control, security, and device management efficiency.
Claims
Transformation
Partners& Insurance Ltd
June 2025
Led the implementation of a new claims management system to replace manual, paper-based processes. Digitised workflows, accelerated claims handling, and improved data accuracy — strengthening compliance and customer service performance.
Flexible Benefits Platform
Partners& Insurance Ltd
April 2025
Delivered a new online benefits platform along with a suite of new flexible benefits — including holiday trading — to modernise employee reward and engagement, achieving over 90% adoption in the first benefits window.
HR
Transformation
Partners& Insurance Ltd
November 2024
Delivered a new HR information system with automated workflows and improved data integrity. Enabled HR self-service, streamlined processes, and eliminated manual reporting, increasing efficiency and employee engagement across the organisation.
FCA GIPP
Report
Saga Insurance Ltd
March 2024
Project-managed the preparation and submission of the FCA’s General Insurance Pricing Practices (GIPP) report. Coordinated cross-functional data gathering and governance reviews to ensure timely, compliant submission and strengthen regulatory confidence.
Speech
Analytics
Saga Insurance Ltd
March 2024
Replaced a legacy speech analytics system with a next-generation tool to enhance call insights and quality monitoring. Improved reporting accuracy, customer experience analysis, and agent coaching capability across contact centre operations.
Telephony
Migration
Saga Insurance Ltd
October 2023
Supported a full migration to a new telephony platform, integrating it with the existing CRM system. Successfully implemented change in a high-risk contact centre environment with zero downtime for customers and employees.
DTMF Payment Solution
Saga Insurance Ltd
October 2023
Implemented a new Dual-Tone Multi-Frequency (DTMF) payment solution, integrated with existing policy admin systems. Enhanced customer security and PCI compliance while modernising payment processes within the contact centre.
CX
Transformation
Saga Cruises Ltd
March 2023
Led a company-wide initiative to redesign the customer journey, improving satisfaction and loyalty. Built and managed a new Customer Experience team to drive continuous improvement and embed customer-centric culture across all operations.
Cruise Resumption Programme
Saga Cruises Ltd
March 2022
Managed a cross-functional programme to plan and execute the safe resumption of cruise operations post-COVID-19. Coordinated with government and industry bodies to deliver compliant, phased restarts and restore customer confidence.
Cruise Transformation Programme
Saga Cruises Ltd
March 2020
Delivered a £700m transformation programme overseeing the build and launch of two luxury cruise ships and modernisation of core business processes. Introduced strong programme governance, achieving 100% green audits and ensuring on-time, on-budget delivery.
PR & Communications
Saga Cruises Ltd
March 2020
Led PR and internal communications to promote new ship launches, securing major national and trade media coverage. Delivered press events, video campaigns, and internal engagement activities to build excitement and brand visibility.
Demand
Generation
Saga Cruises Ltd
July 2019
Delivered a comprehensive marketing and demand generation programme to fill expanded cruise capacity. Coordinated multi-channel campaigns and early registration events, increasing customer acquisition and contributing over £30m in profit growth.
While the above section highlights projects since 2018, my earlier experience spans IVR and omni-channel contact centre implementations, sales optimisation and call routing, operational continuous improvement, customer journey enhancements, new product launches, and GDPR system and process launches.
About me
When I’m not delivering projects, you’ll usually find me outdoors along the coast where I live, enjoying long walks with my dog and making the most of the fresh sea air. Staying active is important to me, so I dedicate time to personal training three times a week, which keeps me focused and energised for both work and life.
I’m a sociable person who enjoys connecting with others. I’m also passionate about personal growth and am always looking for opportunities to learn new skills.
Based within easy reach of London, I balance the calm of coastal living with the fast-paced demands of project management — bringing energy, commitment, and focus to every project I lead.
